Scammers often try to create panic and pressure their victims into making a payment without thinking carefully first.

If you’re not sure of the person or organisation asking you to pay or you suspect that they could be a scammer, please don’t make the payment.

Instead, send the account details of the person or organisation to fraud@kiibank.cm and we’ll look into them for you.

Payment scams take several forms. Some of the most common ones include:

1. A text message or an email asking you to click or tap a link to update your account information.
2. A text message, an email or a phone call asking you to pay to get a KiiBank Overdraft.
3. A text message, an email or a phone call asking you to share confidential account details like your password, PIN.
4. An unknown or unverified merchant or vendor asking you to pay before receiving your order.

Generally, any text message, email or phone call about your KiiBank account that you cannot confirm is from us is definitely dangerous and must be ignored.

If you are in doubt about any text message, email or phone call, please call +237 679687156 or send an email to fraud@kiibank.cm before taking any other action.

Please, don’t post details of suspected scams or suspicious transactions on social media because we will not be able to respond to you there for security reasons. Instead of posting on social media, please reach out to us directly by phone or email, or chat with us on the app.

Please, note that when you report a suspicious transaction or a suspected scam, we’ll lock your account temporarily to protect your money while we investigate your report.

If you’re not sure about any transaction on your account or you suspect you have been scammed, please call +237 679687156 or send an email to fraud@kiibank.cm immediately.