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To confirm who is opening an account with KiiBank and also to prevent your identity being used by fraudsters, we ask everyone who wants to open an account with us to give us a copy of valid government issued ID (i.e. driving license, passport and national ID card) and Taxpayer number. These documents and details are saved in a very secured location with access only granted to a few members of our team.
For anyone opening an account with KiiBank, it is obligatory that they take a photo of their face during the account opening process. This helps us to confirm that they are actually opening the account by themselves. This step also help us to prevent their identity from being used by fraudsters.
Every KiiBank account is secured with a unique four-digit PIN that only the account holder should have access to. You can’t use your KiiBank account without setting your sign-in PIN. All transactions on the app are also secured with another PIN which you have to use to authorise payments and other services.
When you’re opening an account with KiiBank, we might ask you to create a password (combination of letters, numbers and special characters) to secure your account. You will need this password to make changes to your account information.
We send real time alerts (in the form of App notifications, emails and sometimes SMS) for transactions on your account. This keeps you updated on what is happening with your money.
We use strong encryption algorithm to protect your personal information including your identity and confidential account details. We will never share your information with any unauthorised third parties, also we would never sell your information.
Scammers often try to create panic and pressure their victims into making a payment without thinking carefully first.
If you’re not sure of the person or organisation asking you to pay or you suspect that they could be a scammer, please don’t make the payment.
Instead, send the account details of the person or organisation to fraud@kiibank.cm and we’ll look into them for you.
Payment scams take several forms. Some of the most common ones include:
Generally, any text message, email or phone call about your KiiBank account that you cannot confirm is from us is definitely dangerous and must be ignored.
If you are in doubt about any text message, email or phone call, please call +237 679687156 or send an email to fraud@kiibank.cm before taking any other action.
Please, don’t post details of suspected scams or suspicious transactions on social media because we will not be able to respond to you there for security reasons. Instead of posting on social media, please reach out to us directly by phone or email, or chat with us on the app.
Please, note that when you report a suspicious transaction or a suspected scam, we’ll lock your account temporarily to protect your money while we investigate your report.
If you’re not sure about any transaction on your account or you suspect you have been scammed, please call +237 679687156 or send an email to fraud@kiibank.cm immediately.
Scan the QR code below with your phone to download the KiiBank App.
