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These terms and conditions will serve as a basis of your banking relationship with us, KiiBank (“Kii or Bank” ) being powered by Crystal Finance Cooperative Society Ltd. By choosing to open an account with us, you agree to the terms and conditions contained herein. You also confirm that you have provided us with the accurate and complete information required to create your account and that you have supplied all documentation, photographs and information that allow us to comply with our regulatory obligations.
If you do not agree to these terms and conditions, please do not proceed and exit the application immediately. Also, please be informed that we can terminate your relationship with us if we believe that you have violated any of these terms.
KiiBank is powered by Crystal Finance Cooperative Society Ltd, a full payment service provider duly licensed by the Ministry of Post and Telecommunications. Our registered office is at Commercial Avenue, Bamenda, Cameroon.
The objective of establishing a relationship with KiiBank is to receive special services on offer by KiiBank for its customers. KiiBank will manage an account for the customer, as well as provide additional services like the banking, savings and granting of credit facilities.
You can operate and manage your account via our KiiBank app and the prerequisite for opening an account is a smartphone, with an active phone number, that meets our minimum technology requirements for operating system (iOS/Android) and supports the latest version of our KiiBank app.
These terms are applicable when you choose to open an account with KiiBank and KiiBank generates an account number for you
We may, at any time, modify the terms and conditions of our relationship but we will not do this without first informing you of such modification. All updates will be detailed on our website and our app. You will be able to access the latest version of our terms at any given time.
You can open an account with us on the condition that you are at least 18 years old, a Cameroonian citizen by birth or relations, other citizenship accepted by the applicable laws, meet our technology requirements defined above and have not yet opened an account with us. We do not knowingly engage with people who don’t meet these conditions.
When you choose to open an account, you agree to let us use your information to make and receive payments on your behalf through your KiiBank account. If you would like us to stop doing this, we would have to close your account.
Banking regulations require us to verify your identity before we can open an account for you. At the very least, there needs to be an active phone number, your profile picture supplied. With more information supplied, such as valid identification documents, we will be able to open an account without any restrictions.
| Account Type | Required Documentation |
|---|---|
| Full KYC | Name, Phone Number, Valid ID (National ID Card, Voters Card, Drivers Licence, and National Passport) |
In line with regulations, we perform due diligence on all accounts so it is your responsibility to keep your mailing address, email address, physical address and other contact information up-to-date in your profile.
English will be the primary language of our communication to you. We may use emojis or colloquialisms, but we will always communicate in English.
If you have any questions about your relationship with KiiBank, you can contact us via email using the details below: Email: help@kiibank.cm
By opening an account with us, you consent to receiving text (SMS), email and push notifications from us. These notifications are meant for your consumption only and we will not be held liable if you suffer any loss, or damage as a result of unauthorised access to the information sent.
In addition, by opening this account, you agree to indemnify KiiBank against all losses, damages, claims, demands and expenses whatsoever which may be incurred, imposed or suffered by us as well as against all actions, proceedings or claims (including attorney's fees) whether civil or criminal, which may be brought against KiiBank by reason of such notifications.
With your KiiBank account, you will be able to fund your account via bank transfers, cash at selected partner banks and mobile money. You will be able to pay bills and other services, make instant transfers, manage your KiiBank card and save as you spend. These activities are subject to the following limits:
Upon enrolment in Spend & Save, we will transfer a user-determined percentage of any user-induced debit on your account to an interest earning sub-account. This feature can be enabled and disabled from the Spend & Save section of the app.
KiiBank Save helps you save money with minimal effort. To do this, we can either debit your KiiBank account at user-determined frequency or you can make a one-time lump sum savings. Upon expiration of the tenor, the accumulated funds will be transferred to your KiiBank Bank account. You can make withdrawals prior to the expiration of the tenor. This can be done at no charge for recurring savings, but for one-time lump sum savings, there will be a charge. This charge is either the interest earned if fixed or 5% of the amount withdrawn if flexible.
To protect your money, we need you to keep your phone and PIN (Passcode) safe at all times. If you spot any suspicious transactions on your account, please immediately contact us. You are responsible for maintaining the security and confidentiality of your passwords, PINs, or any other identifier that you use to access your bank account and our services. Use a strong password and a unique code as your transaction PIN and limit its use to your KiiBank account. Do not allow anyone to have or use your password or transaction PIN details. If you share these details, we cannot and will not be liable for any loss or damage arising from your failure to comply.
You can close your account at any time and at a predetermined cost. If you’d like to do this, please get in touch with us. You will, however, remain liable for any obligations related to your account with us. Once the account is closed, you will not be able to access any KiiBank services.
We reserve the right to close, suspend, freeze or limit access to your account, if:
As a financial institution, we are required to comply with the international sanction laws and regulations issued by the United States of America’s Office of Foreign Assets Control (OFAC), European Union (EU), United Nations (UN), the United Kingdom’s Treasury (HMT), as well as local laws and regulations applicable to issuing banks, including those issued by the COBAC, MIFI and MinPost. Therefore, we reserve the right to terminate your account without incurring any liability. We are also under no obligation to make any payment under, or otherwise to open this account if you violate any OFAC, EU, UN and HTM sanctions or there is involvement by any person (natural, corporate or governmental) listed in the OFAC, EU, UN, HMT or local sanctions lists, or any involvement by or nexus with Cuba, Sudan, North Korea, Iran or Myanmar or such other countries as may be included from time to time in the sanctions list, or any of their governmental agencies.
In addition, KiiBank is required to comply with all extant laws in Cameroon, including the rules, regulations, guidelines, circulars and letters issued by the COBAC, MIFI and other regulatory bodies from time to time. In compliance with the applicable laws, KiiBank does not deal in crypto currencies and does not facilitate payments for crypto currency transactions and other related transactions. You, therefore, confirm that you will not use your KiiBank account to deal in, trade, transact or receive any payments relating to virtual currencies.
By opening this account, you consent to us processing your personal information:
to provide products and services to you in terms of this agreement and any other products and services for which you may apply; to carry out statistical and other analyses to identify potential markets and trends, evaluate and improve our business (this includes improving existing and developing new products and services); in countries outside Cameroon where the products or services are being used and where such countries do not have the same data protection laws as applicable in Cameroon, we will, where possible, ask the receiving party to agree to our privacy policies.
We may also use your personal or other information to share information with you on new products and services that may be of interest to you. By opening an account with us, you consent to us sending you updates about KiiBank products. You can unsubscribe from our newsletter using the link provided for the purpose in each newsletter we send.
By choosing to proceed, you agree that you understand that you are opening an account with KiiBank that is powered by Crystal Finance Cooperative Society Ltd and that all the information you have supplied is for this purpose. You agree to abide by the above listed terms and conditions, which govern our operations. You also agree that the information supplied is true and correct. By opening an account with us, you consent to our carrying out of regular identity and fraud prevention checks.
Finally, you agree to indemnify the us for any loss suffered as a result of any false information or error in the information you have supplied us.
Scan the QR code below with your phone to download the KiiBank App.
